Termos de Serviço

Terms used in a single Section only are defined where they are used.

1.1 Administrator ("we", "us") means Digital Traders spółka z ograniczoną odpowiedzialnością, ul. Stefana Batorego 18/108, 02-591 Warszawa, Poland, KRS 0001253066 (full data in Section 2.1).

1.2 Business Day means a day other than a Saturday, a Sunday or a statutory public holiday in Poland.

1.3 Consumer means a User who is a consumer within the meaning of Article 22¹ of the Polish Civil Code.

1.4 Durable Medium means a medium that lets you keep information addressed to you personally, unchanged and accessible for as long as you need it (Article 2 point 4 of the Polish Act on Consumer Rights). E-mail qualifies.

1.5 Quote means the price we propose for the purchase of a Virtual Item, displayed on the Website. A Quote is an invitation to conclude a contract (Article 71 of the Polish Civil Code) and is not an offer within the meaning of Article 66 of that Code; the contract is concluded only under Section 6.1(h) or Section 6.3.

1.6 Sale means the contract under which you sell Virtual Items to us and we buy them for a sum of money. A Sale is concluded by our acceptance of your offer (Section 6.1(h)) or by your acceptance of our corrected-price offer (Section 6.3).

1.7 Trade Protection Hold means the period during which Virtual Items delivered to us in a Steam trade carry the protected status Valve applies under its Trade Protection feature, and during which your own Steam account can reverse that trade. We apply the period Steam actually reports for the Virtual Items concerned; where those periods differ, the hold lasts until the latest of them expires. Sections 6.8, 7.9 and 12.11 set out the effects of the hold.

1.8 Transaction Currency means the currency in which our payment obligation under a Sale is denominated. It is finally fixed at the moment you accept the trade offer (Sections 6.1(f) and 7.2).

1.9 User ("you") means a natural person using the Website who meets the conditions of Section 4.4.

1.10 Virtual Item means a digital item existing within a supported game (as listed on the Website, currently Counter-Strike 2, Rust, Dota 2 and Team Fortress 2), designated for use in the game or of a collectible nature, whose value is inherently subjective.

1.11 Wallet (Site Balance) means the deferred-payment option described in Section 8.

1.12 Website means the content and functionalities available at sellyourskins.com.

1.13 Decision Period means the period defined in Section 6.2 during which your offer to sell binds you and we decide whether to accept it.

2.1 The Website is operated, and all Services are provided, by Digital Traders spółka z ograniczoną odpowiedzialnością with its registered office in Warsaw, ul. Stefana Batorego 18/108, 02-591 Warszawa, Poland, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register, KRS 0001253066, NIP 7011322455, REGON 545233989, share capital PLN 5,000.00.

2.2 You can contact us:

a) by e-mail: contact@sellyourskins.com;

b) for complaints: complaints@sellyourskins.com;

c) for personal data and legal requests: privacy@sellyourskins.com;

d) for company matters: admin@digitaltraders.io;

e) through the chat available on the Website, which allows you to keep the content of the correspondence (Article 12(1)(3a) of the Polish Act on Consumer Rights);

f) by post: Digital Traders sp. z o.o., ul. Stefana Batorego 18/108, 02-591 Warszawa, Poland.

You may write to us in Polish or in English.

3.1 These Terms come into force on 1 September 2026 at 00:00 Central European Summer Time (the "Effective Date"). From that moment the Website is operated by us: we acquired selected assets (the rights to the service) from the entity that operated the Website until 31 August 2026 (the "Previous Operator") and we operate it in our own name, for our own account and on the basis of these Terms, which are a new document of our own and do not replace the terms of the Previous Operator.

3.2 Transactions concluded on or before 31 August 2026, including the payouts for the items sold, are performed and settled exclusively by the Previous Operator, SKINFINITY.GG (company registration number 386079755), under the terms in force when they were concluded. These Terms govern only transactions concluded from 1 September 2026, 00:00; the timestamp of the acceptance of the trade offer recorded in the Website's transaction system determines on which side of that moment a transaction falls.

These Terms create no obligation of ours in respect of earlier transactions. Claims connected with them, including pending payouts and balances arising from them, should be addressed to the Previous Operator through the contact details published on the change-of-operator page. This does not affect any rights you have under generally applicable law.

3.3 You conclude a new framework agreement with us by expressly accepting these Terms. At your first login on or after the Effective Date these Terms and the Privacy Policy are presented for acceptance (a checkbox) before you can make further use of the Services; we record the version accepted and the time of acceptance.

Until you accept, you have no framework agreement with us and can use only the parts of the Website available without logging in; you owe us nothing at that point. You may still request payout of any balance we owe you under these Terms (balances referred to in Section 3.2 are settled by the Previous Operator) and exercise your data-protection rights.

3.4 Your existing Account, your Steam login and the display of your transaction history remain available without any action on your part; until you accept these Terms this takes place on the basis of our legitimate interest in giving you continuous access to your own history (Article 6(1)(f) GDPR), and you may object to it (details in the Privacy Policy). The display of transactions concluded before the Effective Date is for your information only; their performance and settlement remain the responsibility of the Previous Operator (Section 3.2).

3.5 On your acceptance under Section 3.3 we grant you, under our own programs (Sections 9 and 10) and not as the assumption of any obligation of the Previous Operator, a starting Bonus Level, EXP balance and Referral Program status (including referral attribution and referral balance) equal to the values recorded in the Website's database as at 31 August 2026. Once granted, that status is treated in every respect as if you had reached it under these Terms, and Sections 9.3, 9.5 and 20.3 apply to it. Welcome Bonus eligibility already used before 1 September 2026 is treated as consumed (Section 9.4).

The grant of a starting referral balance, which is a new benefit of our own, does not extend to monetary claims arising from transactions concluded before 1 September 2026; those claims, including pending payouts and balances arising from them, are not taken over by us and are settled by the Previous Operator (Section 3.2).

3.6 From the Effective Date we are the controller of Users' personal data processed in connection with the operation of the Website. Records concerning transactions concluded before that date remain the responsibility of the Previous Operator as a separate controller. The Privacy Policy has the details.

4.1 These Terms are the regulamin for the provision of services by electronic means within the meaning of Article 8 of the Polish Act on Providing Services by Electronic Means. We provide the following services electronically ("Services"):

a) the Account (creation, maintenance, access);

b) the pricing service: display of Quotes, the inventory-value tool and the loading and refreshing of your Steam inventory;

c) the conclusion and performance of Sales;

d) the Wallet (Section 8);

e) the bonus programs, the loyalty program and the Referral Program (Sections 9 and 10);

f) notifications: transactional, service and legal e-mails and, where you enable them, web push notifications (Section 19);

g) informational content (blog, wiki, FAQ);

h) participation in giveaways and promotional campaigns (Section 9.6).

4.2 We are a first party buyer: we buy Virtual Items from Users in our own name and for our own account, and payouts to you are payments of the price for the items we buy. The Website is not an online shop and we are not an online marketplace within the meaning of Article 2(8) of the Polish Consumer Rights Act (a so-called marketplace); we do not intermediate between Users, we do not hold User funds and we do not accept payments from individuals. All payouts are made in fiat currencies only.

4.3 To use the Website you need a device with internet access and a current version of a popular web browser with JavaScript and cookies enabled and, for Sales, also an active e-mail account and a Steam account with the Steam Guard Mobile Authenticator active and the Steam mobile application, meeting the conditions of Section 6.4.

4.4 The Website may be used only by natural persons who are at least 18 years old and have full legal capacity. By using the Website you declare that you meet these requirements, that you act in your own name and on your own account, and that you control only your own credentials and do not act for any third party. By offering Virtual Items for Sale you additionally declare that the Steam account used and the Virtual Items offered belong to you, are lawfully under your own control and that you are entitled to dispose of them.

4.5 Where we establish that a User has not reached 18 years of age, the Account is suspended, and not blocked, until the User reaches that age (Section 14.1(f)). The Wallet balance and the referral balance are preserved and are paid out on a request submitted with the consent of the User's statutory representative. We return the Virtual Items transferred in performance of a Sale concluded by such a User or, where return is impossible, their equivalent under Section 12.6(b), and the sums paid for them are returned to us. For Accounts existing before 1 September 2026 we apply this Section from the moment we learn of the User's age; transactions concluded before that date are performed and settled by the Previous Operator under Section 3.2.

4.6 We do not provide Services to persons who are citizens or residents of, or who access the Website from, territories subject to sanctions, embargoes or restrictive measures of the European Union, the United Nations or the United States, to the extent those measures prohibit or restrict the Services; the applicable regimes are those in force from time to time. If we refuse or discontinue Services on this ground we inform the person concerned, unless a statutory prohibition prevents us.

You must not use a VPN, a proxy server or other means of disguising your IP address or location in order to circumvent these restrictions.

4.7 You may hold only one Account. Setting up an Account for a third party, holding several Accounts ("Multi-Accounts"), linking an Account to other Users' accounts and using one Account by several persons ("Account Sharing") are not permitted.

4.8 You must not supply content of an unlawful nature through the Website.

5.1 The Account gives you access to the full functionality of the Website and is free of charge. Without logging in you can browse content and check Quotes where available; Sales require an Account.

5.2 You log in through your Steam account (Steam OpenID). On your first login the Account is created automatically and the framework agreement is concluded for an indefinite period upon your express acceptance of these Terms (Section 3.3). A private Steam inventory does not prevent the creation of an Account; it only prevents Sales (Section 6.4(b)).

5.3 You provide an e-mail address no later than before accepting your first trade offer (Section 6.1(f)); a valid e-mail address in our records is required to make an offer to sell. Promptly after you provide the address we send to it confirmation of the conclusion of the framework agreement, together with information on the right of withdrawal and an indication of the version of these Terms you accepted (which carries the pre-contractual information required by Article 12(1) of the Polish Act on Consumer Rights, including the information in Section 6.10, and the model withdrawal form), available at a permanent, unchangeable address on the Website, in accordance with Article 21(1) of that Act.

5.4 You are responsible for keeping your Steam credentials and two-factor authentication devices secure. We never ask you for your Steam password. Never share your Steam API key and never approve a trade offer other than the one linked on the Website during the Sales process; that is exactly how API key scams work. If you suspect unauthorized access, secure your Steam account and contact us.

5.5 We may delete an Account that has not been fully set up or has not been used for more than 24 months, after at least 30 days' notice by e-mail; the deletion does not take place if you log in or object before that period expires.

Deletion under this Section never causes forfeiture. The notice explains how to withdraw the balance, and an Account with a positive balance is not deleted until the balance has been paid out (Section 8.4). The effect of deletion on your data is described in the Privacy Policy.

5.6 A Consumer may withdraw from the framework Account agreement within 14 days of its conclusion, without giving any reason, by an unequivocal statement to us (for example by e-mail to contact@sellyourskins.com); the model form in Annex 1 may be used but is not obligatory, and sending the statement before the deadline is enough to meet it. On withdrawal, Section 8.4 applies to your Wallet balance and referral balance as on termination, and the entire remaining balance is paid out to you.

5.7 The 14-day right of withdrawal does not apply to a Sale. The right in Section 5.6 concerns only the framework Account agreement. Under a Sale you are the seller and we are the buyer. The statutory consumer right of withdrawal attaches to a distance contract, and the only contract types to which the provisions governing that right apply are a contract under which the trader supplies goods and the consumer pays the price, and a contract under which the trader supplies a service and the consumer pays the price (Article 2 points 5 and 6 of Directive 2011/83/EU, implemented in Article 2 of the Polish Act on Consumer Rights). A Sale is neither: here we pay you. Once a Sale has been concluded you cannot withdraw from it under those provisions. This does not affect your other statutory rights (Section 12.9), and you additionally have the separate contractual right of rescission set out in Section 12.7.

6.1 A Sale is carried out in the following steps:

a) you log in to the Website with your Steam account;

b) the Website displays your Steam inventory together with Quotes (Section 1.5); we may decline to Quote a given item (Section 6.7(a));

c) you select the Virtual Items, the country of payout (Section 7.5), the payout method and, where a choice is available, the Transaction Currency, and you provide the payment details;

d) before the transaction is created the Website re-checks the prices server-side; if a Quote has changed you are shown the new Quote, which you may accept or abandon the transaction;

e) you accept the summary (items, total price, the bonus applied under Section 9.2, the Transaction Currency, the exchange rate, the payout method, any third-party fee and any applicable Trade Protection Hold);

f) our automated trade bot sends a Steam trade offer for the selected Virtual Items; you may accept only the offer linked on the Website during the Sales process and no other;

g) after you accept the trade offer you automatically receive by e-mail an acknowledgement of receipt of your offer (Section 6.2); from that moment the Decision Period runs, during which we verify the transaction and the Virtual Items (Sections 6.3 and 13.2);

h) the Sale is concluded when we accept your offer: by our confirmation sent by e-mail or by initiating the payout (passing the payout order to the payment service provider), whichever comes first; if by the end of the Decision Period we have neither accepted nor declined your offer nor offered a corrected price (Section 6.3), the Sale is concluded at the moment the Decision Period expires. We notify you of the conclusion of the Sale by e-mail, including where it occurs on expiry of the Decision Period; the time of conclusion is recorded and shown in your transaction history;

i) if we decline your offer (Section 6.3), the Sale does not come into effect and the Virtual Items are returned to your Steam account without undue delay, and where they are subject to the Trade Protection Hold, promptly after it expires, at no cost to you.

6.2 The trade offer sent by our trade bot under Section 6.1(f) is a technical step in the transfer of the Virtual Items and is not an offer to conclude a contract within the meaning of Article 66 of the Polish Civil Code. By accepting that trade offer you make us an offer to sell the selected Virtual Items at the price stated in the summary you accepted under Section 6.1(e). Your offer is irrevocable and binds you for the Decision Period (Article 66 § 2 of the Polish Civil Code), that is until the expiry of the Trade Protection Hold in respect of every Virtual Item covered by the offer or, where no Hold applies, for 3 Business Days from your acceptance of the trade offer. The acknowledgement of receipt, an on-screen message or a notice that the transaction is being processed is not an acceptance of the offer; the Sale is concluded only in the manner set out in Section 6.1(h) or Section 6.3. A reversal of the trade on the Steam side during the Trade Protection Hold (Section 12.11) causes your offer to lapse.

6.3 During the Decision Period we may decline your offer. Declining an offer is not a rescission of a contract and does not require any ground to be shown; we are guided in particular by whether:

a) the Quote corresponds to the cash market value of the Virtual Items (Section 12.2), including whether it was affected by manipulation, low liquidity of the item or a data-source failure;

b) the conditions listed in Section 6.4 are met;

c) there is no doubt as to your title to the Virtual Items (Section 4.4) and none of the circumstances referred to in Section 4.6 (sanctions) or Section 13 (verification) arises;

d) the trade was completed on the Steam side.

Instead of declining we may offer you a corrected price; that offer constitutes a rejection of your offer and our offer to conclude the Sale at the corrected price, and if you do not accept it within the period stated in it, Section 6.1(i) applies. We inform you by e-mail that your offer has been declined, a decision taken or confirmed by our personnel, stating the reason in general terms; you may contest it under Section 15. Declining an offer gives rise to no claims on either side; a change in the market value of the Virtual Items while we hold them for you (Section 6.5) is borne by you.

6.4 A transaction can be initiated only if:

a) the Virtual Items are tradable (not subject to a Steam restriction preventing transfer);

b) your Steam inventory is public;

c) you have provided a valid Steam Trade URL;

d) your Steam account is at least 1 month old and meets the minimum Steam level published on the Website; changes to these thresholds operate prospectively only and are announced on the Website in advance;

e) the Steam Guard Mobile Authenticator is active on your Steam account; without active Steam Guard a Steam account cannot trade or use the Steam Market, which makes it impossible to deliver the Virtual Items to us;

f) you have provided correct and complete payment details;

g) your Steam account is not subject to a Steam-side trade or Market restriction. Such restrictions are imposed by Valve, and their indicative durations are currently: 5 days after a password reset (30 days where the account has been inactive for more than 2 months), 15 days after removing the Steam Guard authenticator app, 2 days after moving it to a new device, 7 days after logging in from a new device (this restriction does not apply where the authenticator app has been active for at least 7 days), and 30 days after reversing a trade under trade protection. These durations are indicative only, are set by Valve and may change independently of us.

If any of these conditions is not met the transaction is not initiated or, as the case may be, your offer may be declined (Section 6.3), and any Virtual Items already transferred are returned to you; you never lose items or amounts due to you for that reason. Where return is temporarily impossible for reasons on your side (for example a private inventory or a Steam trade restriction), we hold the items for you and return them once return becomes possible; if it becomes permanently impossible, Section 12.6(b) applies accordingly. The rules of this paragraph apply to every return of Virtual Items to you provided for in these Terms. If you do not collect the return within 30 days of our notice that it is ready, we may dispose of the Virtual Items; your claim for their return then becomes a claim for their equivalent value, determined by the Reference Price method applied to the reference period preceding the day of disposal (Section 12.6(b) applying accordingly), which we settle on your request by crediting your Wallet or, with your consent, by transferring Virtual Items of corresponding value; that amount is never forfeited.

6.5 From the moment the Virtual Items are transferred to us until the Sale is concluded or the Virtual Items are returned, we hold them for you, do not use or dispose of them (subject to Section 6.4), and bear the risk of their loss or damage. The Steam trade history of the accounts concerned records the transfer and the time at which it occurred, and either of us may rely on it as evidence that the Virtual Items were delivered. It is not the only admissible evidence and it does not alter the burden of proof.

6.6 The price stated in the summary you accepted under Section 6.1(e) is the price at which we may accept your offer, and we may not accept it at any other price, subject to a corrected-price offer (Section 6.3). The moment you accept the trade offer is the single moment at which the price, the Transaction Currency and the exchange rate are finally fixed for all purposes of these Terms; for card payouts, what is finally fixed is the amount denominated in euro (Section 7.2(a)). From that moment they can no longer change, subject only to Section 6.3 (corrected-price offer), Section 7.2(a) (conversion into the card currency by the payment service provider), Section 12 (rescission of a Sale on the grounds stated there, and dissolution on a Steam trade reversal) and Section 13 (verification). The server-side re-check in Section 6.1(d) may change a Quote only before your acceptance, and any change is always shown to you for a new decision.

6.7 The following rules apply to Sales and are disclosed on the Website or in the transaction flow:

a) we may decline to Quote a Virtual Item; a refusal to Quote does not affect any concluded Sale and means that no invitation to conclude a contract is made for that item;

b) minimum values apply (Section 7.11), together with further operational limits, published on the Website or shown in the transaction flow before you commit; a change to any of them operates prospectively only.

6.8 Where Valve applies a Trade Protection Hold (Section 1.7), the payout for the Sale is held for the duration of that hold and is then initiated under Section 7.9; the amount is shown as pending, with the expected release date (Section 8.3). The length of the hold is shown to you before you accept the trade offer, and you confirm awareness of it by ticking a checkbox. We cannot skip the hold, and the price of your offer does not change during it, subject to Section 6.3. Until the Sale is concluded (Section 6.1(h)) the amount is shown for information only as pending on account of the offer you made and is neither a Wallet balance nor a claim against us.

6.9 Your offer binds you for the Decision Period (Section 6.2), and once the Sale has been concluded you cannot revoke it. This does not affect your contractual right of rescission (Section 12.7), your statutory rights (Section 12.9) or the complaint procedure (Section 15); Section 5.7 explains why the 14-day right of withdrawal does not apply to a Sale.

6.10 This Section gives the information about concluding a Sale by electronic means that the law requires us to provide before the contract. The technical steps leading to the conclusion of a Sale are set out in Section 6.1. You can identify and correct input errors at every step: the selection of items, the payout method, the Transaction Currency and the payment details can be changed on the summary screen, and you may abandon the transaction at any point before accepting the trade offer, with no consequence. Accepting the trade offer is your binding offer and does not yet conclude the Sale; the Sale is concluded in the manner set out in Section 6.1(h) or Section 6.3.

The remaining pre-contractual information is given here in one place:

a) recording of the content of the contract: we record the content of each concluded Sale in your transaction history and in the e-mail notifying you of the conclusion of the Sale (Section 6.1(h)), where you can access, store and reproduce it for the period stated in Section 12.10;

b) language of the contract: a Sale may be concluded in Polish or in English;

c) code of good practice: we do not apply a code of good practice within the meaning of Article 2 point 5 of the Polish Act on Counteracting Unfair Market Practices;

d) technical conditions and interoperability: the Services require the technical conditions in Section 4.3; we do not guarantee compatibility or interoperability with any hardware or software beyond those conditions, and the Services depend on the availability of Steam, over which we have no control (Section 16.4);

e) cost of the means of distance communication: beyond the standard charges of your own provider, you bear no cost of the means of distance communication.

7.1 The base currency of the Website is the United States dollar (USD). All internal accounting records, including Quotes, the Wallet, bonuses and Referral Program commissions, are kept in USD.

7.2 The currency in which our payment obligation is denominated is stated in the payout summary before you accept the trade offer; the choice of currency is yours where the chosen payout method offers it, and otherwise we propose the currency under Section 7.5. The exchange rate used to convert the value denominated in USD is disclosed in the payout summary and is finally fixed at the moment you accept the trade offer. Special rules:

a) card payouts: the payment obligation is denominated in euro (EUR), because euro is the settlement currency of this method, and is recorded in that amount. The conversion into the target currency is carried out by the payment service provider when the payout is executed, at its own rate of that day, over which we have no control; you bear the risk of a change in that rate in the period until the payout is executed. Amounts displayed for card payouts in currencies other than EUR are estimates and are marked "~";

b) bank transfers: the Transaction Currency generally follows the currency of the recipient's country, as stated in the payout summary, and the amount stated there is final;

c) payouts to the Wallet: the amount is credited in USD (Section 8).

7.3 You may select any currency from the catalogue available on the Website for the presentation of values (for example the estimated inventory value). That presentation is indicative and is labelled as such. The binding amount is the amount in the Transaction Currency stated in the payout summary, and for the Wallet the amount in USD.

7.4 The exchange rates used by the Website are taken from the rate sources named on the exchange-rate information page linked from every payout summary, and are published together with the time at which they were retrieved. We currently use two independent rate sources. Where both are available and their rates differ, we apply the lower of the two; where only one is available, we apply the rate from that source. The rate applied to a Sale, its source and its retrieval time are recorded and shown to you in the transaction history. If no current rate for a currency is available, the Website refuses to create the transaction in that currency and tells you so; that refusal does not affect any concluded Sale and you may choose another currency.

7.5 The Website detects your country from your IP address solely in order to propose a default currency and language version; you may change them, and the detection is not used to differentiate prices between Users. The payout methods depend on the country you select on the sell page, which you may change at any time; the related data processing is described in the Privacy Policy.

The country you select is your own declaration and does not create an entitlement to a method whose conditions you do not meet; if the declaration is untrue, the payment service provider may reject the payout, which is then handled under Section 7.10. Selecting a country must not be used to circumvent Section 4.6; conduct of that kind is a breach referred to in Section 11.1(b).

7.6 The payout methods available to you are set by us and published on the Website; we may add and withdraw them, and the withdrawal of a method never affects a Sale already concluded. Availability of methods and currencies may differ between countries for technical, legal or sanctions-related reasons; such restrictions are indicated in the transaction flow.

Bank transfers are executed through payment service providers we select, who may change; you do not choose the provider, and our choice never changes the amount, the currency or the deadlines stated in the payout summary you accepted and requires no change to these Terms.

A payout also requires the recipient account or instrument you indicate to meet the requirements of the payment service provider concerned; the requirements relevant to the chosen method are shown to you when you select it. Where the provider refuses for a reason on the side of the recipient account, we ask you for alternative payout details and re-attempt the payout under Section 7.10, and the amount remains due to you.

We answer for our choice of the payment service provider and for its use in paying the price to you, as for our own act (Section 16.4), and you answer for the correctness of the payout details and for the recipient account meeting the provider's requirements.

7.7 Payouts go only to you. We pay the price only to a payment instrument or account belonging to the User whose data is provided during the transaction. We do not accept payments from Users, do not hold deposits and do not make payments to third parties.

7.8 We deduct no fee of our own from the Quote: the amount stated in the payout summary before you accept the trade offer is the amount you are to receive, subject to Section 7.2(a). Where a third-party payment service provider charges a fee for the chosen method, that fee is deducted from the payout; its amount is shown to you when you select the method and in the payout summary, in both cases before you accept the trade offer, and a change of fees operates prospectively only and does not affect a Sale already concluded. Independent third-party costs may arise outside our control, in particular fees of the receiving bank or conversion charges of your own provider; where the payout was executed correctly, those costs are not refunded, which does not limit your statutory claims where it was not executed correctly. The payout amount may be reduced solely by the advance referred to in Section 7.13 or by other public-law charges we are required by law to collect; their amount is shown in the summary before you accept the trade offer.

7.9 The payout is initiated once the Sale has been concluded, the Trade Protection Hold has expired in respect of every Virtual Item sold under that Sale, and the verification of the transaction (Section 13.2) has been completed positively, without undue delay, as a rule within 3 Business Days of the last of those events; the deadlines whose expiry gives rise to your rights are set out in Sections 7.10 and 12.7(a). Indicative processing times per payout method are published on the Website and do not change the deadlines set out in these Terms.

7.10 Where the verification has not been completed by the time the payout would otherwise be initiated, the payout may be deferred for the time needed to complete the verification, as a rule no longer than 3 Business Days; we inform you of the hold and of its outcome. Longer withholding is permitted only where you have not completed a verification duly requested under Section 13.3, or under Section 14.3, and never beyond 45 days from the conclusion of the Sale, unless withholding is required by law; once that period expires, the ground in Section 12.7(a) arises for you.

If a payout fails we contact you; report a missing payout if the money has not arrived within 5 Business Days of the expected date. Where the failure results from incorrect payment details you provided, or from a refusal by the provider for a reason on the side of the recipient account (Section 7.6), we ask you for corrected or alternative details and re-attempt the payout; if, after three failed attempts and a documented request left unanswered for 30 days, the payout still cannot be executed, we credit that amount to your Wallet and notify you; the amount remains payable on demand under Section 8 and is never forfeited.

7.11 Three minimum values apply, published on the Website:

a) a minimum value per individual item, at our valuation;

b) a minimum value for the transaction as a whole;

c) a minimum for the payout method you choose.

The higher of the values in points (b) and (c) is your minimum payout, and that is what that term means wherever these Terms refer to it. Minimums are applied in USD, do not apply to the payout of the remaining balance on termination of or withdrawal from the agreement (Section 8.4), and a change to them operates prospectively only. We and the payment operators may apply maximum daily or per-transaction limits; the limits we apply are published on the Website or shown in the transaction flow.

7.12 You are responsible for settling all taxes imposed on you under the law applicable to you in connection with Sales, bonuses or commissions. We do not provide tax advice, we do not guarantee any tax outcomes on your side and we are not responsible for the performance of your tax obligations. We do not provide currency exchange services, in particular cryptocurrency exchange or other cryptocurrency-related services.

7.13 If you declare that you are resident for tax purposes in Poland, before the payout you indicate whether you are selling in the course of a business activity you carry on (the statement referred to in Article 41(2) of the Polish Personal Income Tax Act). If you do not make that statement, we withhold from the payout an advance on income tax at the rate provided by law, remit it to the competent tax office and prepare and file the required tax information (PIT-11); for that purpose you provide your first and last name, PESEL number and home address, which is information we are required by law to obtain (Section 12.3 point e)). The amount of the advance is shown in the summary before you accept the trade offer. The withholding of the advance does not release you from your own tax obligations, in particular your annual settlement; Section 7.12 applies. You make the statements referred to in this Section in the course of the transaction; we record their content, version and time, and you are required to make them again in accordance with the facts if the facts change. We act in reliance on the content of your statement and are under no obligation to examine its truthfulness, unless the information in our possession indicates otherwise. If your statement proves untrue, you are liable on general principles for the resulting damage, including in particular the tax, interest and documented costs we incur as a result of acting in reliance on that statement; this does not limit the consequences that tax and criminal law attach to an untrue statement on your side.

8.1 The Wallet is a deferred-payment option: a record, denominated in USD, of amounts for which you have chosen a later payout. It records in particular the purchase price under Sales for which you selected Site Balance as the payout method, claimed referral commissions (Section 10.4), prizes from giveaways and promotional campaigns (Section 9.6), goodwill credits granted by support, and refunds of failed payouts. The Wallet balance is your claim against us, payable on demand under this Section. Amounts shown in currencies other than USD are estimates and are marked "~".

8.2 You may at any time request a payout of your Wallet balance, in whole or in part, to any payout method available to you and, where the method supports it, in the target currency you select. The following rules apply:

a) the minimum payout amount is the higher of the minimum for a transaction and the minimum for the chosen method (Section 7.11(b) and (c)); the per-item minimum in Section 7.11(a) does not apply to a Wallet payout; neither the minimum for a transaction nor the minimum for the chosen method applies on termination of or withdrawal from the agreement (Section 8.4);

b) only one Wallet payout may be pending at a time;

c) the fees of the third-party payment service provider applicable to the chosen method are disclosed before the payout instruction is submitted and deducted from the amount paid out;

d) a payout above the limits published under Section 7.11 may be held before execution for verification (Section 13 applied accordingly), and a payout may also be held where one of the grounds listed in Section 13.3 arises; in every case we inform you of the hold, its ground and its outcome. Section 7.10 applies to such a hold.

Wallet payouts are not Sales: they earn no EXP and generate no referral commission.

8.3 The Wallet distinguishes the available balance from the pending balance. Amounts subject to a Trade Protection Hold (Section 6.8), including a Welcome Bonus attached to a Sale still under such a hold (Section 9.4), are shown as pending, with the expected release date, and become available when the hold lapses.

8.4 The Wallet is not stored funds, not a deposit, not electronic money and not a payment account; it bears no interest and cannot be used to make payments to third parties. We do not hold User funds: the Wallet records the deferred payment of amounts we owe you.

Blocking of the Account, suspension of Services, withdrawal from the agreement or its termination never extinguishes your Wallet balance or your referral balance.

Amounts that are not the subject of a dispute or investigation are paid out to you even while an investigation concerning other amounts or conduct is pending, unless a seizure order or another binding legal provision requires us to withhold them; Section 14.3 applies to withholding in the course of an investigation.

On termination of the framework agreement by either party, or on your withdrawal from it under Section 5.6, the entire remaining balance is paid out to you regardless of the minimum payout. We deduct only documented, actual transfer costs, and only up to 10% of the amount paid out; where the transfer costs would exceed that, we select a payout method with lower costs or bear the excess. Amounts below the minimum payout are paid out by support on your request.

9.1 Three kinds of bonus can apply to a Sale: Bonus Codes, the Welcome Bonus and the loyalty program (Bonus Levels). In this Section:

a) Bonus Level means your level in the loyalty program, derived from the Experience Points (EXP) accumulated on Finalized Sales, granting a percentage uplift;

b) Bonus Code (promotional code) means a code which, when validly applied, grants a percentage or fixed-amount uplift on a Sale;

c) Welcome Bonus means the one-time, threshold-based fixed-amount bonus described in Section 9.4;

d) Finalization means the moment at which a Sale has been concluded under Section 6.1(h) and the Virtual Items have been delivered to us by Steam trade, whether or not the payout is then subject to a Trade Protection Hold.

The base of every percentage bonus is the sum of the Quotes of the Virtual Items covered by the transaction, before any bonus is applied. The parameters of the programs (level ladder, EXP thresholds, bonus percentages, Welcome Bonus tiers) are published on the relevant pages of the Website, and a change to them operates prospectively only (Section 20.3).

9.2 Only one bonus is granted on a Sale, and bonuses never accumulate on the same Sale. Where more than one bonus could apply, the bonus granted is the one most favourable to you, measured by its effective value in USD for that Sale as at the moment the payout summary is generated; where two bonuses would be equally favourable, priority follows this order: an event or promotional Bonus Code (Section 9.1(b)), then the Welcome Bonus (Section 9.4), then the Bonus Level uplift (Section 9.3). A fixed-amount bonus never exceeds the value of the Sale to which it applies. The bonus actually applied, and its value, are shown to you in the payout summary before you accept the trade offer; accepting the trade offer after the summary has been made available to you exhausts the determination of the bonus for that Sale.

9.3 Your Bonus Level is a function of the EXP you accumulate on Finalized Sales, under the accrual rules published on the Bonus page, and grants the published percentage uplift, subject to Section 9.2. A level genuinely reached is not reduced; the program rules, including level-maintenance rules, may change only prospectively and do not affect levels already reached (Section 20.3). Where a Sale has been rescinded by us or by you, or has been dissolved (Sections 12.6, 12.7 and 12.11), the EXP accrued on it is reversed and the level recalculated; that corrects the underlying accrual and is not a reduction of a level genuinely reached. The percentage attached to a level changes only prospectively, under Section 20.

9.4 The Welcome Bonus is a one-time fixed-amount bonus available on your first Sale concluded with a Referral Code or a personal welcome code applied, in the amount resulting from the tiers published on the Website. Your eligibility is consumed by that first Sale whether or not it reached the lowest tier, and whether or not another bonus turns out to be more favourable and is granted in its place (Section 9.2); this is displayed to you on the checkout summary screen. Each User may receive it only once, whatever the path by which it was obtained. Eligibility used before 1 September 2026 is treated as consumed (Section 3.5) and does not revive on deletion of the Account and re-registration (Section 14.5). Where the Welcome Bonus is granted, it becomes available at the same time as the price for that Sale (Sections 6.8 and 8.3).

9.5 We may refuse or withdraw a bonus only for the following reasons:

a) Multi-Accounts or Account Sharing;

b) self-referral;

c) use of bots or automation;

d) fake or artificial traffic, or traffic generated by paying or otherwise rewarding a person for performing an action on the Website;

e) wash trades or other market manipulation within the meaning of Section 11.1(f);

f) breach of the rules of the given bonus published on the Website or of the terms of cooperation agreed under Section 10.6.

Each Bonus Code may be used once by one User, may have a validity period and a limit on the total number of uses, published with the code, and a personal code works only for its addressee. We communicate the decision with reasons, and you may contest it under Section 15. Rewards genuinely earned in compliance with the rules are never withdrawn. Changes to or termination of a bonus program operate prospectively only and do not affect rewards already earned or levels already reached.

9.6 Prize giveaways and similar promotional campaigns are organized so as not to constitute games of chance within the meaning of gambling law. The prize in such a campaign is an amount credited to the Wallet (Section 8.1); where a campaign uses the name or image of a Virtual Item, this means an amount corresponding to its value, stated in the campaign terms. The terms of each campaign are published on the Website with that campaign.

10.1 You may generate a Referral Code and a Referral Link. A referred User is attributed to the Referrer by the first Referral Code applied no later than at the moment the trade offer for his or her first Sale is accepted; a code applied on the checkout summary screen attributes that Sale. The cookie that remembers the Referral Code is necessary to perform the service you request by following a Referral Link and does not require separate consent; the related processing is described in the Privacy Policy. Detailed attribution rules are published on the Referral Program page.

10.2 Applying a Referral Code does not change the referred User's Quotes; it attributes the Sale and unlocks the referred User's eligibility for the one-time Welcome Bonus (Section 9.4), to which the one-bonus rule in Section 9.2 applies.

10.3 The Referrer receives a commission equal to a set percentage of the value of Sales concluded by referred Users; the percentage is published on the Referral Program page (currently 1%, unless a different individual rate has been agreed or published), and the percentage and the base amount are recorded when each commission is credited. A commission is credited to the Referrer's referral balance after the payout for the referred Sale has been executed. Wallet payouts made by referred Users are not Sales and never generate commissions (Section 8.2), and commissions are not credited to deleted Accounts. Commissions accrue for as long as referred Users keep selling, subject to Section 10.5 and Section 20.3.

10.4 You may transfer the referral balance to the Wallet once it reaches the minimum claim amount of USD 20 (or such other amount as is published on the Referral Program page); the standard rules apply to Wallet payouts (Section 8.2). The minimum claim amount does not apply where you terminate the framework agreement, request deletion of the Account, or where we terminate the agreement or discontinue the Referral Program. In each of those cases the whole referral balance, whatever its amount, is transferred to the Wallet automatically and paid out under Section 8.4, and the condition in Section 14.5 that the referral balance stands at zero is treated as satisfied by that transfer.

10.5 We may suspend your access to the Referral Program, or refuse or withdraw a commission, only for the reasons listed in Section 9.5, applied accordingly. We communicate the decision with reasons, and you may contest it under Section 15. Commissions genuinely earned in compliance with the rules are preserved and remain claimable.

10.6 The Referral Program is intended for Users who refer the Website outside the scope of a business or professional activity. If you promote the Website in the course of such an activity (in particular as a streamer, content creator or website operator for remuneration), contact us before starting it to agree individual terms of cooperation; until a separate agreement is concluded, participation in the Referral Program on a professional basis is not possible, and the consumer-protection provisions of these Terms do not apply to professional cooperation.

11.1 When using the Website you must not:

a) use the Website in a manner that violates the law or these Terms, or for purposes inconsistent with its purpose;

b) circumvent, or attempt to circumvent, the territorial and sanctions restrictions referred to in Section 4.6;

c) create or use Multi-Accounts, share an Account, or act on behalf of or for the account of a third party (Section 4.7);

d) use bots, scripts, scrapers or other automation to access or interact with the Website, or interfere with its operation, security or integrity; this does not apply to assistive technologies, password managers or browser features used for your own access;

e) provide false, incomplete or misleading data, including payment details and identity data;

f) manipulate the external markets or price sources we use in determining Quotes and Reference Prices, in particular through wash trading, trades between your own or related accounts on those markets, artificially inflating the reference listings of an illiquid item, or coordinating trades in order to affect the Reference Price; no transactions between Users are concluded on the Website, so this prohibition concerns conduct on external markets and its effects on us;

g) exploit in bad faith a pricing error, a price-feed outage or the latency of our price sources;

h) direct a payout anywhere other than to your own account or your own payment instrument (Section 7.7);

i) engage in conduct characteristic of money laundering or terrorist financing, including splitting transactions to avoid verification thresholds;

j) sell Virtual Items from a Steam account that is not yours, or Virtual Items you are not entitled to dispose of, in particular items from a hijacked account or obtained unlawfully;

k) abuse the bonus, loyalty or referral programs (Sections 9.5 and 10.5).

11.2 Conduct described in Section 11.1 is a breach of these Terms. It may lead to the declining of your offer (Section 6.3), rescission of a Sale (Section 12), verification (Section 13), blocking, suspension or termination (Section 14) and withdrawal of bonuses or commissions (Sections 9.5 and 10.5), in each case only under the procedures and safeguards set out there.

12.1 Quotes are generated automatically from external market data. A market anomaly, a data-feed failure or deliberate manipulation can produce a Quote that grossly diverges from an item's real value, in either direction. This Section sets out the only circumstances in which a concluded Sale can be rescinded or is dissolved, the time limits, and the rule of mutual restitution.

12.2 The Reference Price of a Virtual Item is its cash market value: the lowest price at which the item was sold for money on independent markets (or, absent sales, the lowest price at which it was offered there) in the 14 days preceding the generation of the Quote or, if the item was not traded in that period, in the shortest preceding period in which it was, not exceeding 6 months (the reference period). Prices expressed in funds not convertible into money (in particular Steam wallet funds) are disregarded, as are transactions and listings identified as resulting from the conduct described in Section 12.3(b). The selection of the markets and data sources we use is our trade secret; in the event of a dispute we state the Reference Price and the reference period to which it relates.

12.3 We may rescind a concluded Sale (a contractual right of rescission, Article 395 of the Polish Civil Code) only where at least one of the following grounds is met:

a) manifest pricing error: the Quote exceeded the Reference Price of the Virtual Item, as at the moment of the Quote, by at least 35%; or the Quote resulted from a documented malfunction of our pricing engine or of a price source we use and, as a result of that malfunction, exceeded the Reference Price by at least 20%. A Quote equal to or lower than the Reference Price never gives us a right of rescission under this point; where a Quote was understated, your right under Section 12.7(b) applies;

b) market manipulation: the Quote was affected by any of the following circumstances, established on the basis of objective transaction data:

(i) transactions between accounts controlled by the same person or by persons acting in concert, affecting the item's Reference Price within the reference period;

(ii) wash trading or trades between the same person's own or related accounts on the reference markets used to determine the Reference Price;

(iii) exploitation of an outage or the latency of a price-data source we use;

(iv) artificial inflation of the reference listings of an illiquid item;

(v) the use of bots or Multi-Accounts contrary to Section 11; in each case only where the conduct concerned affected the Quote for the Sale in question;

c) defect of title or a Steam-side restriction: a Virtual Item covered by the Sale did not belong to you or you were not entitled to dispose of it (Section 4.4), or after its delivery Steam placed it under a restriction preventing us from disposing of it;

d) negative verification: the verification referred to in Section 13, carried out in respect of that Sale, was completed with a negative result after its conclusion; or

e) absence of legally required information: you have not provided us with information that the law requires us to obtain from you, despite our request identifying that information, its legal basis and a reasonable period for providing it.

12.4 We may exercise the right referred to in Section 12.3 only: in the cases set out in Section 12.3(a) and (b), until the expiry of 3 Business Days from the conclusion of the Sale, and in no event later than 10 days after the conclusion of the Sale; in the cases set out in Section 12.3(c), (d) and (e), until the expiry of 3 Business Days from the ground arising, and in no event later than 45 days after the conclusion of the Sale. The periods run from the recorded conclusion timestamp referred to in Section 6.1(h) or, as the case may be, from the recorded moment the ground arose.

We may never exercise it after the payout for the Sale has been fully executed, unless, at the time of executing the payout, we expressly notified you by e-mail that the payout was being made subject to a pending verification and identified its ground; such a notification may be given only where a ground under Section 12.3 is the subject of an active investigation. This restriction does not apply where the ground relied on is your own conduct described in Section 12.3(b); in that case full execution of the payout does not preclude rescission within the time limits stated above.

12.5 Before rescinding, where feasible and in particular where there is no indication of deliberate manipulation on your part, we offer you a corrected price equal to the Reference Price. You may accept it within 48 hours of receiving the offer, and the Sale then continues at the corrected price. We may, within the period set out in Section 12.4, declare rescission conditionally, so that it takes effect only if you do not accept the corrected price within those 48 hours. If you decline or do not respond, the rescission takes effect with full restitution under Section 12.6. Making the offer is not a condition of the effectiveness of the rescission.

12.6 Mutual restitution follows. On rescission:

a) we return the same Virtual Item or the same Virtual Items to your Steam account and you return the sums already paid for the rescinded Sale, which we may set off against amounts we owe you in connection with that Sale, including your Wallet balance; where a return by trade offer fails for technical reasons we re-attempt it automatically and inform you if the attempts prove unsuccessful;

b) if return of the same Virtual Item or the same Virtual Items is impossible, for example because the item has been disposed of, we instead pay you the equivalent value of the item or items, determined by the Reference Price method applied to the reference period preceding the day on which return became impossible, rather than to the period preceding the Quote;

c) the costs of reversing the transaction, including any Steam-side transfer costs, are borne by us;

d) bonuses, EXP and referral commissions attributable to the rescinded Sale are reversed (Section 9.3).

12.7 You may rescind a concluded Sale, with the restitution mechanics of Section 12.6 applied accordingly, if:

a) we have not initiated the payout (Section 6.1(h)) within 10 Business Days of the latest of the following events: (i) the conclusion of the Sale, (ii) the expiry of the Trade Protection Hold in respect of every Virtual Item sold under that Sale, and (iii) the expiry of a verification hold notified to you under Section 7.10. This ground also arises once 45 days have passed since the conclusion of the Sale without the payout being initiated, independently of any hold under Section 7.10, 13.4 or 14.3, unless withholding is required by law; cases in which the payout was initiated but the money did not arrive are settled by the procedure set out in Section 7.10; or

b) the Quote was grossly understated, that is it deviated downward from the Reference Price by at least 35%, established by the same Reference Price method.

You may exercise this right within 7 days of the day the ground arises: in the case of point (a), from the expiry of the deadline, and in the case of point (b), from the day you learned of the understatement, but no later than within 30 days of the conclusion of the Sale, by a statement sent to us, for example by e-mail. We then return the Virtual Item or the Virtual Items, or their equivalent under Section 12.6(b), against repayment of the sums paid.

12.8 We exercise the right of rescission by a statement sent to you by e-mail, identifying the ground relied on (Section 12.3) and, in the cases referred to in Section 12.3(a) and (b), also the Reference Price and the reference period, and describing the restitution. Deficiencies in the statement of reasons may be remedied and do not affect the effectiveness of the rescission. The detection of these grounds is supported by automated processing, but a decision to rescind or to withhold is taken or confirmed with human involvement. You have the right to obtain a further human review, to express your own position and to contest the decision under Section 15, which also implements Article 22(3) GDPR insofar as that provision applies. Your right to pursue claims in court or through out-of-court procedures is unaffected.

12.9 Nothing in this Section limits either party's statutory rights, in particular the right to avoid the effects of a declaration of will made under error or induced by deceit (Articles 84 to 88 of the Polish Civil Code, including the one-year period from discovery, which remains available for deceit discovered after the window in Section 12.4), and claims for the return of undue performance (Articles 405 to 410 of that Code).

12.10 For each Sale we record: the Quote inputs, the exchange rate applied, its source, the time the rate was retrieved and any trade-pattern flags. We retain these records for six years. They are the factual basis for every decision taken under this Section and are disclosed to you in the statement of reasons (Section 12.8) to the extent relevant to your Sale, excluding the data sources referred to in Section 12.2.

12.11 While the Trade Protection Hold lasts (Section 1.7), your own Steam account can reverse the trade and take the Virtual Items back before we have paid you.

a) We cannot prevent, contest or reverse that operation, we cannot transfer the Virtual Items onward while the hold lasts, and we never ask Valve for such a reversal; once the hold expires, Valve's mechanism no longer permits the trade to be reversed. That is why the payout is not initiated before the hold has expired in respect of every Virtual Item sold under the Sale (Sections 6.8 and 7.9): the Steam-side risk is absorbed before the money is paid out.

b) A reversal of the trade before the Sale is concluded causes your offer to lapse (Section 6.2): no Sale is concluded, you keep the Virtual Items and we owe you no price. If the reversal occurs after the Sale has been concluded but before the payout is initiated, the Sale is dissolved by operation of a condition subsequent (Article 89 of the Polish Civil Code), without any statement by either party and with retroactive effect (Article 90 of the Polish Civil Code in fine), so that it is treated as not having been concluded. Where the Sale is dissolved, EXP, bonuses and referral commissions attributable to it are reversed (Sections 9.3 and 12.6(d)); where the offer lapses, they are not accrued. We inform you without undue delay, stating the trade identifier and the date of the reversal, and you may contest it under Section 15.

c) We do not claim from you the return of a payout already made on the ground that the Steam trade was subsequently reversed or that the Virtual Items were subsequently removed by Valve; that risk is ours as the buyer. This does not limit our statutory claims under Articles 405 to 410 and Articles 84 to 88 of the Polish Civil Code, nor our claims against a person who sold Virtual Items in breach of Section 4.4 or Section 11.1(j).

d) If the performance of the Sale becomes impossible for reasons on the Steam side, we notify you of it without undue delay and point out that reversing the trade remains available to you for the duration of the Trade Protection Hold (Section 1.7); where it no longer is, we settle with you by paying the equivalent under Section 12.6(b).

12.12 By offering Virtual Items for Sale you declare that you are entitled to dispose of them and that they are free from third-party rights (Section 4.4). Where that declaration proves untrue, our statutory rights as buyer apply. This Section does not limit the rights of a Consumer acting in good faith under Section 12.11.

13.1 We apply our own AML/KYC & Anti-Fraud Policy, adopted on 27 July 2026, the restrictive measures of the European Union and the United Nations, and the Polish sanctions list maintained under the Act of 13 April 2022 on special solutions for counteracting the support of aggression against Ukraine and for the protection of national security, which are binding on all persons.

13.2 Every transaction undergoes verification: during the Decision Period before your offer is accepted (Sections 6.1(g) and 6.3) and, where applicable, before the payout is initiated (Section 7.9). The verification is partly automated and may include manual review by our personnel. If it is completed negatively during the Decision Period, we decline your offer and the Virtual Items are returned (Section 6.1(i)). If it is not completed by the time the payout would otherwise be initiated, Section 7.10 applies.

13.3 In addition, we may ask you to undergo verification of your identity, your age or the origin of the Virtual Items or of the funds used to acquire them only where:

a) it is required by sanctions law, including the Act of 13 April 2022 referred to in Section 13.1;

b) it is required by a payment operator as a condition of executing a payout;

c) we have reasonable, documented doubts as to your identity, your age or the lawful origin of the Virtual Items or funds, and in assessing whether such doubts exist we apply our AML/KYC & Anti-Fraud Policy; or

d) a sanctions-screening alert has occurred.

13.4 For verification purposes we may request, proportionately to the ground relied on: your name and surname, date of birth, country and address, telephone number and, in specific and limited cases, an identity document issued by a public authority, for example a passport, a national identity card or a driving licence. The processing of this data is described in the Privacy Policy.

If you do not complete a duly requested verification, your offer is declined (Section 6.1(i)) or, where the Sale has already been concluded, we rescind it under Section 12.3(d) or (e) with the effects set out in Section 12.6, and Virtual Items already transferred to us are returned to you without undue delay, as a rule within 3 Business Days of that decision, and where they are subject to the Trade Protection Hold, promptly after it expires. Until they are returned, Section 6.5 applies. Where a payout is already due and no legal provision prevents payment, undisputed amounts are paid out to you. We state the reasons for our decision, except where a statutory prohibition prevents disclosure.

13.5 Providing false data during verification or in payment details is a material breach of these Terms and a ground for refusing the transaction and for measures under Section 14, applied in accordance with the procedure set out there.

14.1 We may block the Account or suspend particular Services only for the following reasons:

a) a material breach of Section 11 or Section 13;

b) use of the Website for unlawful purposes;

c) sanctions restrictions (Section 4.6);

d) repeated, documented fraud; or repeated failures of payouts caused by payout details provided by the User, where the User does not supply correct details after our request (Section 7.10);

e) a binding order of a court or authority;

f) our establishing that the User has not reached 18 years of age; Section 4.5 applies.

14.2 Before blocking we notify you of the reason and, where the breach can be remedied, set a reasonable period to remedy it. Immediate blocking without prior notice is permitted only where the breach is serious and irremediable, or where prior notice would defeat the purpose of the measure, for example in the case of ongoing fraud; we then state the reasons promptly after the blocking. Every blocking or suspension is proportionate in scope and duration to its reason, and you may contest it under Section 15.

14.3 Blocking or suspension never causes forfeiture of your Wallet balance, your referral balance or your Virtual Items. Undisputed amounts are paid out on your request notwithstanding the blocking, and payout and refund notices continue to be sent to a blocked User, because the amounts remain due. Amounts directly connected with the conduct under investigation may be withheld only for the duration of a documented investigation and for no longer than 30 days, extendable only where and for as long as legal proceedings or a binding decision of an authority require it; we inform you of the reasons and the duration of the withholding, subject to statutory prohibitions on disclosure. Blocking may also suspend ancillary functionalities, in particular inventory loading, and stops marketing and reminder communications (Sections 19.3 and 19.4).

14.4 Blocking, Account deletion and termination do not affect Sales already concluded, which are settled in accordance with these Terms.

14.5 You may terminate the framework Account agreement at any time, free of charge and without a notice period:

a) by deleting the Account using the self-service deletion function available in your profile, with immediate effect; this route requires that your Wallet balance and your referral balance stand at zero and that no transaction is in progress, a transaction in progress being an offer within the Decision Period or a Sale not yet settled by a payout or by the return of the Virtual Items; or

b) by a statement sent to us, for example by e-mail to contact@sellyourskins.com; this route is available in every case and is not subject to the condition in point (a).

Nothing is forfeited: you first withdraw the balance (Section 8.2), a referral balance below the minimum claim amount is transferred to the Wallet automatically (Section 10.4), amounts below the minimum payout are paid out by support on your request (Section 8.4), and pending Sales are settled before the Account is deleted.

Account deletion erases your identifying data or replaces it with neutral values; what we are required or entitled to keep, and for how long, is stated in the Privacy Policy. Account blocks and the consumed status of one-time benefits, in particular the Welcome Bonus, remain effective despite deletion of the Account and apply to any new Account created by the same person.

We may terminate the framework Account agreement with one month's notice, given on a Durable Medium, only for important reasons: discontinuation of the Website or of the provision of the Services, a change of law preventing their provision, or the reasons listed in Section 14.1 where blocking has proved insufficient.

On termination by either party, Sections 8.4 and 14.3 to 14.4 apply to your funds, items and pending Sales, and the entire remaining balance is paid out regardless of the minimum payout, less documented, actual transfer costs capped as stated in Section 8.4.

14.6 We may modify the functionalities of the Website for valid reasons (development of the Services, security, changes of law, technical necessity). Where a modification materially and negatively affects your access to or use of the Services, we inform you in advance, on a Durable Medium, of the nature of the change, the date on which it takes effect and your right to terminate; you may then terminate the framework agreement without a notice period within 30 days of the change taking effect, and Sections 8.4 and 14.3 to 14.4 apply to your funds, items and pending Sales. We give at least one month's notice of a discontinuation of the Website, together with the settlement of all balances in accordance with these Terms.

15.1 You may file a complaint about any Service, Sale, payout, bonus, commission or decision of ours taken under these Terms, including decisions taken under Sections 6.3, 9.5, 10.5, 12, 13 and 14 and including the human review referred to in Section 12.8:

a) by e-mail: complaints@sellyourskins.com;

b) by post: Digital Traders sp. z o.o., ul. Stefana Batorego 18/108, 02-591 Warszawa, Poland.

Filing a complaint is not a condition of bringing a claim in court.

15.2 A complaint should include the information needed to handle it, in particular your identification (for example Steam ID or e-mail address), a description of the matter and your request. If information necessary to handle the complaint is missing, we ask you to supplement it; that request does not restart the period referred to in Section 15.3 where we could have handled the complaint without that information.

15.3 We reply within 14 days of receiving the complaint, on paper or on a Durable Medium. If we do not reply within that period, a complaint filed by a Consumer is deemed to have been dealt with in accordance with the Consumer's request (Article 7a of the Polish Act on Consumer Rights). This deadline applies to every complaint, including a complaint against a decision referred to in Section 15.1.

15.4 A complaint concerning the payment leg of a payout may also be submitted to the relevant payment operator, under the rules set out in its terms; this does not limit your right to pursue the complaint against us.

15.5 A User who is a Consumer may use out-of-court complaint and redress procedures, in particular the proceedings conducted by the Voivodeship Inspectorates of the Trade Inspection and the permanent consumer arbitration courts operating at them, and the free assistance of municipal or district consumer ombudsmen. Information about these proceedings and the register of authorised entities are available at https://www.uokik.gov.pl Taking part in these proceedings is not compulsory for you.

15.6 Where a complaint filed by a Consumer has not led to the resolution of the dispute, we provide you, together with our reply or promptly after it, on paper or on another Durable Medium, with a statement as to whether we agree to take part in out-of-court consumer dispute resolution proceedings in that matter (Article 32(1) of the Polish Act on Out-of-Court Resolution of Consumer Disputes).

Our standing position is that we do not agree to take part, because we resolve disputes through the complaint procedure set out in this Section, under which a failure to reply within 14 days means that the Consumer's complaint is accepted; we may agree in an individual case. The refusal concerns only the out-of-court procedure and does not affect your right to bring the matter before a court or to use the free assistance of a consumer ombudsman.

16.1 We are liable for the non-performance or improper performance of our obligations in accordance with generally applicable law, in particular the Polish Civil Code.

16.2 Nothing in these Terms excludes or limits our liability:

a) for damage caused intentionally or through gross negligence;

b) for death or personal injury;

c) where and to the extent liability cannot be excluded or limited under mandatory provisions of law.

Nothing in these Terms limits the statutory rights of Consumers.

16.3 Neither party is liable for non-performance of an obligation caused by force majeure, that is by an external event beyond its reasonable control that it could not have foreseen or prevented; the party affected by such an event informs the other party of it without undue delay and performs the obligation once the impediment ceases. A failure of infrastructure operated by us or for us, including our hosting, database and payment infrastructure, is not force majeure.

16.4 We are not liable for failures, delays or errors of third-party systems over which we have no control and which we do not engage to perform our own obligations, in particular Steam and Valve and systems chosen by you. Where we engage a payment operator to pay the price for a Sale, we are liable to you for that payment as for our own act (Article 474 of the Polish Civil Code), and your claim for the price is directed to us. Deadlines for the performance of our obligations are extended by the duration of a failure of a third-party system covered by the first sentence, and we inform you of material delays.

16.5 In relation to Users who are not Consumers, our total liability arising out of or in connection with a given Sale is limited to the price payable under that Sale, and liability for lost profits is excluded; this limitation does not apply in the cases listed in Section 16.2(a) to (c).

16.6 A User who is not a Consumer shall indemnify us against third-party claims arising from that User's unlawful use of the Website or breach of these Terms, including the reasonable costs of legal defence. In relation to Consumers, liability for damage caused to us or to third parties is governed solely by statutory provisions.

17.1 The intellectual-property rights in the Website and in its individual elements belong to us or to our licensors. Copying, distributing or using the content of the Website outside the Website without our consent or the consent of the respective rightholder is prohibited, except as permitted by law.

17.2 You may reproduce these Terms, the Privacy Policy and the records of your Account and your transactions for your own records and in order to exercise your rights.

17.3 We are not affiliated with Valve Corporation or Valve S.a.r.l., and Steam and the supported games are trademarks of their respective owners.

18.1 The controller of Users' personal data processed in connection with the operation of the Website from the Effective Date is the Administrator (Section 2.1); Section 3.6 applies to records concerning the period before that date. The purposes and legal bases of processing, the recipients of data, the retention periods and your rights are described in the Privacy Policy, published at https://sellyourskins.com/privacy-policy in the language version you are reading.

19.1 We send you e-mail messages concerning the Account, Sales, payouts, refunds, bonuses and security, and notices required by law, for example notices of changes to these Terms or the Privacy Policy. These messages are part of the performance of the contract or of our legal duties, do not require marketing consent and cannot be opted out of while the Account exists. Payout and refund notices are sent even where the Account is blocked, because the amounts remain due (Section 14.3).

19.2 Web push notifications are voluntary; you enable and disable them at any time in your browser settings.

19.3 Marketing communications (newsletter, special offers, promotions and invitations to review the service on an external review platform) are sent only on the basis of your prior, separate and express consent, given through a checkbox that is unticked by default where you provide your e-mail address, or through the toggle in your profile; acceptance of these Terms is never such consent. You may withdraw the consent at any time with effect for the future, in your profile or through the opt-out link included in every message. We record the giving of consent (the date, the source and the version of the consent wording) as proof.

19.4 Reminder messages about unfinished transactions, for example an abandoned sale, are treated as marketing communications: they are sent only to Users who have given the consent referred to in Section 19.3 and always contain a working one-click opt-out link.

20.1 We may amend these Terms only for the following important reasons:

a) a change of generally applicable law or of its binding interpretation, affecting the Terms;

b) a binding judgment or binding decision of a court or of a competent authority, in particular the President of the Office of Competition and Consumer Protection (UOKiK) or the President of the Personal Data Protection Office;

c) the introduction, change or discontinuation of features or Services, to the extent this requires a change of the Terms;

d) the need to improve the security of Users or to counteract fraud or abuse;

e) a change of our identification or contact data;

f) editorial corrections that do not affect the parties' rights and obligations.

20.2 We announce an amendment on the Website and notify each User of it by e-mail (Durable Medium) at least one month before it takes effect, stating the effective date and the content of the changes or a summary of them. Up to the day the amendment takes effect you may terminate the agreement free of charge and with immediate effect, by either route in Section 14.5. If you do not terminate before the day the amendment takes effect, you are deemed to have accepted the amended Terms (Article 384¹ of the Polish Civil Code); the notification expressly states this significance of your silence. Changes referred to in Section 20.1 points e) and f), as they do not affect your rights and obligations, take effect upon announcement on the Website, without the above procedure.

20.3 An amendment does not affect Sales concluded before the day it takes effect, bonuses already obtained, Bonus Levels already reached or commissions already credited. Changes to the parameters of the bonus programs, the loyalty program and the referral program, including the percentage uplift attached to a Bonus Level, operate prospectively only.

21.1 These Terms and the Sales are governed by Polish law, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a Consumer habitually resident in another country, this choice of law does not deprive you of the protection afforded to you by provisions of the law of the country of your habitual residence that cannot be derogated from by agreement (Article 6(2) of Regulation (EC) No 593/2008, Rome I).

21.2 These Terms are drawn up in Polish and in English. The Polish version is binding and is the basis for interpreting these Terms; the English version is the official translation, and any further language versions are translations made available for your convenience.

a) Both versions are accessible directly from the page on which you accept these Terms; we make the Terms available in every language version in which the Website interface is made available.

b) If you are a Consumer and the version you accepted, or the version displayed to you when the given contract was concluded, differs from the Polish version, you may rely on that version to the extent that it is more favourable to you; the risk of a translation error in a version we published is borne by us. Correcting a translation error is not an amendment of the Terms within the meaning of Section 20 and does not operate to the detriment of a User in respect of transactions concluded before the correction.

c) The contract may be concluded in Polish or in English, and also in the further languages in which these Terms are made available.

21.3 Disputes with Users who are Consumers are resolved by the courts having jurisdiction under generally applicable law. In particular, a Consumer habitually resident in another Member State of the European Union may bring proceedings before the courts of that State and may be sued only before those courts. Disputes with Users who are not Consumers are resolved by the court having jurisdiction over our registered office.

22.1 The following form an integral part of the contract with you, in each case only to the extent that they were made available to you before the relevant contract was concluded, in a form allowing them to be stored and reproduced: the model withdrawal form (Annex 1) and the individual terms of cooperation agreed under Section 10.6. The Privacy Policy informs you how we process personal data; it does not create obligations of the User.

22.2 If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in force.

Complete and return this form only if you wish to withdraw from the framework Account agreement under Section 5.6. This form does not apply to a Sale; see Section 5.7.

To: Digital Traders sp. z o.o., ul. Stefana Batorego 18/108, 02-591 Warszawa, Poland; e-mail: contact@sellyourskins.com

1) I/We (delete as appropriate) hereby give notice that I/We (delete as appropriate) withdraw from the contract for the provision of the Account service concluded with Digital Traders sp. z o.o.

2) Date of conclusion of the contract (date of acceptance of these Terms):

3) Name and surname of the consumer(s):

4) Address of the consumer(s):

5) Steam ID or e-mail address linked to the Account:

6) Signature of the consumer(s) (only if this form is sent on paper):

7) Date: