Frequently Asked Questions

Choose the subject that you would like to know more about below.

I didn't get my money. What should I do?

First of all, please don't panic or contact us straight away.

Please allow some time for your payment to get processed. In most cases, a minute or two does the whole work!

Note, that while we send the funds instantly, there are multiple factors that can increase the delivery time, such as a queue of processing payments in our system or the payment provider's system.

If you have not received your wallet transfer within longer time (which rarely happens), please contact us and we will do our best to help you out! 😊