Payout problems

You'll find the status of every sale on your My transactions page:

• Pending: our bot sent the trade offer and is waiting for you to accept it. On a Wallet withdrawal, it means our team is reviewing it.
• Trade Protection: we have your items and the 7-day hold is running. Check the Payout date.
• Processing payout: the hold is over and your payout is being processed.
• Payout sent: we've sent the payout. Your bank or provider may need some time to show it.
• Canceled: the trade offer wasn't accepted within 15 minutes, or the sale was cancelled for another reason.
• Declined: the trade offer was declined in Steam. On a Wallet withdrawal, it means we didn't approve it and the money went back to your balance.
• Reversed: the trade was reversed on Steam during the hold. No payout follows.
• Returning items: we cancelled the sale. Your items go back to your Steam inventory once the 7-day hold on them ends. No payout is made.
• Items sent back: we cancelled the sale and sent your items back in a Steam trade offer. Accept it in Steam to get them. No payout is made.
• Contact support: the payout failed or needs a manual step. Click the status to open the chat.
• Archived: an older transaction that has been archived.
• Reply to our email: we've tried to contact you about this payout and are waiting for your reply. Look for our email (check spam too) and reply to it.

First, check the status of the sale on your My transactions page:

• Trade Protection: the hold is still running. Your money is sent after the Payout date.
• Processing payout: the hold is over and the payout is being processed. Bank transfers and Skrill are sent manually, so they can take a bit longer, but payouts normally start within 3 business days after the hold ends.
• Payout sent: we've sent it. Give your bank or provider some time, and double-check the account you entered. On Revolut, look through all your currency balances.
• Contact support: something went wrong with the payout. Click the status to open the chat.
• Reply to our email: we've tried to contact you about this payout and are waiting for your reply. Look for our email (check spam too) and reply to it.

If it still hasn't arrived, send us your Transaction ID in the live chat (bottom-right corner).

Either we tried to send your payout and it didn't go through, for example because the payment details were wrong, or the payout needs a manual step.

Your sale still stands. Click Contact support next to the transaction. It opens the live chat with your Transaction ID already in the message, so our team knows which sale it is. Have the correct payment details ready so the payout can be sent again.

Yes, as long as the payout hasn't been sent yet. Send us your Transaction ID and the correct details in the live chat. Our team can update them on your transaction, and the payout then goes to the new details when the hold ends.

The sooner the better. Once the status shows Payout sent, the details can't be changed. If the payout already failed and shows Contact support, click it and give us the right details in the chat.

Write to us in the live chat as soon as you can and include your Transaction ID.

If the payout hasn't been sent yet, our team can update your payout details so the money goes somewhere you can receive it. If it was already sent, tell us anyway so we can check what happened to it.

Check your other currency balances first. The payout may have landed in a different currency than your main one. In the Revolut app, switch from the single-currency view to all your accounts.

If the status says Payout sent and you still can't find it, message us in the live chat with your Transaction ID and we'll check it.

Our team checks a withdrawal before sending it when the amount is large, or when your withdrawals from the last 7 days add up to a large amount. During the check it shows as Pending. After approval it goes out to the payout method you chose. If we don't approve it, the money goes back to your balance.

If one stays Pending for a long time, ask us in the live chat.